LEGAL
Website Terms and Conditions
Last modified April 2025
1) General terms
General terms and conditions for all users
1.1 The www.matrium.com.au website ( "this website") is owned and operated by Matrium Technologies Pty Ltd ("Matrium") ABN 69 000 103 695.
1.2 Your access to this website is subject to these terms and conditions, the Matrium Privacy Policy Statement, notices, disclaimers any other terms and conditions or other statements contained on this website, and, if you use any of the services identified on this website for which additional or alternative terms and conditions are referred to, those additional terms and conditions for those other services (referred to collectively as "Terms of Use"). By accessing, viewing or otherwise using this website, you agree to be subject to these Terms of Use.
1.3 Matrium may, at its sole discretion, vary or modify these Terms of Use without notice. Any subsequent access to, or use by you of the website will constitute an acceptance of those modifications.
1.4 Unless otherwise stated expressly, products and services referred to on this website are only available in Australia.
1.5 All information contained on this website is given in good faith and has been derived from sources believed to be accurate. However, the information is selective and Matrium have verified the information, which may not be complete or accurate for your purposes. Our company makes no representation or warranty of any kind as to the accuracy or completeness of the information. It is general information only and should not be considered as a comprehensive statement on any matter and should not be relied upon as such.
1.6 Matrium nor any of their directors, employees and associates guarantees the security of this website, gives any warranty of reliability or accuracy nor accepts any responsibility arising in any other way including by reason of negligence for, errors in, or omissions from, the information on this website and does not accept any liability for any loss or damage, however caused, as a result of any person relying on any information on the website or being unable to access this website. This disclaimer is subject to any applicable contrary provisions of the Australian Securities and Investments Commission Act and Competition and Consumer Act.
1.7 Should you leave this site via a link contained within this website, and view content that is not provided by Matrium, including content in relation to the issue or sale of a product:
(a) you do so at your own risk. The content to which you link will not have been produced, checked for accuracy, or otherwise reviewed by Matrium. Matrium is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such site, whether actual, alleged, consequential or otherwise. Matrium makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party;
(b) links to other websites are provided for convenience only and do not represent any endorsement by Matrium of the products or services offered by the website owner;
(c) you should endeavour to obtain the terms and conditions for the relevant product from the issuer or seller of the product as identified on the website to which you link;
2) Copyright
2.1 Copyright in the information contained on this website is owned by Matrium Technologies Pty Ltd (ABN 69 000 103 695). You may use this information for your own personal reference only. You may reproduce this information in hard copy solely for your personal use. The information may not otherwise be reproduced and must not be distributed or transmitted to any other person or incorporated in any way into another document or other material.
3) Linking to Matrium Site
3.1 Your site must not contain any material that disparages Matrium or its goods and services.
3.2 Your site must not contain the following:
• Illegal, sexually explicit, pornographic, or otherwise offensive or distasteful material
• Content promoting gaming, wagering or betting sites
• Instructions on the manufacture and/or use of illegal drugs, or other dangerous materials
• Material that promotes harassment, hatred or discrimination based on age, race, religion, gender, sexual preference or any other factor
• Defamatory, disparaging, abusive, threatening or offensive messages (whether aimed at Westpac or a third party)
• False or misleading information about the products and services of Matrium Technologies.
4) Use of Comments Section and Social Media Functions within this site
4.1 Some sections of this website may include functions to allow members of the public to leave comments (including but not limited to text, images, links or videos) by using their own social media profiles. If you use these functions, you agree to be bound by the Matrium’s Socials Media Terms outlined below
4.2 We use social media (which may include Facebook, Twitter, LinkedIn, Instagram, YouTube, and WeChat) to provide news, education, offers, and support to our customers and communities.
4.3 We moderate content to remove inappropriate, defamatory, misleading or potentially offensive comments, or posts by fake accounts. These Terms of Use apply to anyone who would like to comment, post, reply, tag, mention, message or contribute on our social media pages.
4.4 We feel all visitors to our social media pages should feel respected and safe, so we may moderate any contributions you make on our social media pages to remove inappropriate content. When making your contributions, please:
• Be respectful of others’ comments and views.
• Use considerate and appropriate language.
• Don’t make remarks that are defamatory, disparaging, abusive, offensive, attacking, violent, threatening or use profanities.
• Don’t post images, videos, quotes or other media that are offensive, or belong to others. Please note that infringement on any party’s copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
• Don’t make negative comments in relation to the portrayal of any group based on race, ethnicity, nationality, gender, age, sexual preference, religion or disability.
• Don’t solicit for your business or cause.
• Don’t share links or material that may cause security breaches.
4.5 We reserve the right to remove any comments, images, videos, gifs, links or other contributions solely at our discretion, including those which are:
• inaccurate, misleading or a misrepresentation • over-sharing, or a breach of your or someone else’s confidentiality, privacy or security, such as sharing information including passwords.
• defamatory, disparaging, abusive, offensive, attacking, violent, threatening or use profanities, or vilifying of others, including Matrium or our staff
• subject to legal, regulatory or ombudsman proceedings
• repeated statements, attempts to flood the page, or otherwise disrupt other visitors’ access to our support
• off-topic or unrelated to the conduct of our business or our customers’ queries
• otherwise not in the spirit of these guidelines or causing undue concern or discomfort to our visitors.
If you repeatedly behave on our social media pages in a way that breaches these guidelines, or our Website Terms and Conditions or Australian laws, we reserve the right to block and/or report you to the social media platform and to other authorities at our sole discretion without notice, including law enforcement if necessary.
5) No Alteration
5.1 You agree not to transfer, or attempt to transfer, any material, viruses or code to the Matrium site that could cause damage or harm to the site or in any way impede the security of Matrium's site. You may not attempt to alter the Matrium site. In some sections of this website you may be able to use functions to leave comments and other contributions.
6) Additional Terms
6.1 In addition to the other terms outlined in this agreement, any link from your site to Matrium’s site is subject to your site complying with the following conditions:
• You must comply with all relevant laws in any applicable jurisdiction
• Your site must not replicate the content of the Matrium site
• You must not frame any part of Matrium's site • Your link must be made in good faith and must not be established in a way that blocks or prevents the display of any part of Matrium's website
• You must not mistakenly imply that Matrium endorses your product, service or organisation.
7) Disclaimer
7.1 To the extent permitted by law, Matrium will not be liable for any loss or damage from any cause (including negligence) to your site and system, or to people linking to us from your site(s), caused by or in connection with your link to Matrium's site. If you create a link to Matrium's site, you remain fully responsible for any consequences of that link, whether direct or indirect and you will protect Matrium against all loss, damage, liability, cost or expense arising from or in connection with the link.
8) Indemnity
8.1 You agree to indemnify Matrium and keep it indemnified against all actions, claims, costs, demands, damages or liability arising in any manner from a breach by you of the terms of this agreement.
9) Changes to this Agreement
9.1 Matrium may change the terms of this agreement and the logo at any time and solely at its discretion. If possible, Matrium will try to notify you of any such changes
10) Termination Agreement / Removal of Link and Logo
10.1 Matrium reserves the right, solely at its discretion, to request removal of your link at any time. It also reserves the right to review your link, pursuant to which you agree to provide any necessary passwords.
Privacy Policy
Matrium Technologies is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect and store include, but are not limited to, names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including, but not limited to, by correspondence, by telephone, by email, via our website www.matrium.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose; or
• with your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including, but not limited to, the following:
• third parties where you consent to the use or disclosure; and
• where required or authorised by law. It is likely that your Personal Information may be disclosed to overseas recipients depending upon our arrangements with specific suppliers. Those recipients are likely to be located in the United States of America, United Kingdom, Singapore, India & Hong Kong.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Matrium Technologies will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or our handling of your Personal Information, please contact us at:
Matrium Technologies
info@matrium.com.au
1300 889 888
Once a complaint has been lodged, we will consider your complaint and provide a response to you within 30 days of receiving your complaint. If you are not satisfied with our response, you may notify us and we will conduct an investigation and provide a further response. If you remain unsatisfied with our further response, you may contact The Office of the Australian Information Commissioner whose contact details are set out below.
The Office of the Australian Information Commissioner
GPO Box 5288,
Sydney NSW 2000
1300 363 992
Link to make an online enquiry: https://www.oaic.gov.au/contact-us